I am on the fence about this resource. It makes reporting crime easier. I can only imagine some major typos if someone is using their Iphone to make the report.
The issue I have is what if there is a true Carlsbad criminal case and someone wants to just type it in. As a former prosecutor, I used several 911 calls to illustrate the concern people had when they saw something that raised a red flag. The audio of that call sets the scene for what that person may (or may) not have had concerns with.
I get situations where the prosecutors believe there was some dire situation occuring, only to hear in the 911 call that it is a cranky neighbor who really did not hear much but wanted something checked out. The audio of that call is key. Now, we have an email. Words, that can often have more interpretations.
It will be interesting to see how the program works and if it is kept. It may be the wave of the future. I just see it having a few issues. I know if I was calling police for mostly any issue I would like to speak to someone. Maybe I am old fashioned.
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